- Original defects in materials or workmanship for as long as the original purchaser owns the product (unless shorter periods are noted below), assuming the product was properly installed.
- All internal mechanisms, components, and brackets.
- For three (3) years from the date of purchase: operating cords, pleated shades without looped tape, horizontal vinyl blind slats, and vertical blind vanes.
- For five (5) years from the date of purchase: motorization components and accessories, draperies, fabric covered cornices and valances, soft shades and accessories, exterior solar shades (provided they are fully raised during inclement weather and windy conditions).
- Repairs under this warranty will be made with like or similar parts.
Warranty, Terms & Conditions
Custom-crafted blinds that combine style, privacy, and precision light control — professionally measured and installed for a perfect fit.
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- Normal wear and tear.
- Damage caused by abuse, accidents, alterations, misuse, or failure to follow instructions for measurement, installation, use, cleaning, or maintenance.
- Discoloration, fading, cracking, shrinking, or stretching caused by long exposure to direct sunlight.
- Slight color variation, natural variations in color, grain, or weave of organic materials.
- Slight warpage of wood blinds or shutters, excessive warpage caused by high humidity.
- Shipping or labor costs incurred by taking product down, re-measuring, or re-installation.
- Unfinished cornices and valances: Palladian shelves.
Resolution of Warranty Issues
- We will determine, at our discretion, whether the product will be repaired or replaced.
- If a product replacement is needed for a discontinued product still under warranty, we will provide a substitute product that matches as closely as possible.
- In the event that there are multiple products in the same room, only the defective product will be repaired or replaced.
- After a 1-year period, the customer is responsible for any shipping costs associated with warranty repair.
- After warranty expires, many products can still be repaired for a nominal charge.
- In many cases, a repair kit with the necessary components and instructions can be sent to the customer.
- Call the number on our website and provide your original order number.
- This warranty replaces all other stated warranties, written or oral.
- We are not liable for incidental or consequential damages that result from any defect or breach.
- Proof of purchase is required for repair or replacement.
- Certain exclusions may vary by state.
Terms And Conditions
- All orders must be signed and accompanied with a 50% deposit of the total amount to start processing. Quoted prices include all taxes.
- Delivery timeline begins after the deposit is received. The balance must be paid at installation. Verbal agreements of any kind are not valid or enforceable.
- Due to the custom nature of the products, changes or cancellations will not be accepted if production has begun.
- If the buyer refuses delivery or installation, the buyer must pay all expenses incurred by the seller as a result of the refusal.
- Delivery dates are approximate.
- Delays may occur due to unforeseen circumstances beyond the seller's control, including but not limited to: accidents, labor shortages, transportation issues, acts of nature, or government actions.
- Buyer must notify the seller in writing of any defect within ten (10) days of installation.
- Failure to do so waives all claims.
- The seller provides no express or implied warranties, including but not limited to merchantability or fitness for a particular purpose.
- Liability shall not exceed the purchase price of the goods.
- The seller is not liable for incidental, consequential, or punitive damages.
- Product lines may change over time, and exact matches to older products may not be available.
- All agreements, obligations, and rights shall be governed and construed according to the laws of the State of Minnesota.